Privacy Policy

Privacy Principles

When you use Browns services, you trust us with your personal data. We’re committed to keeping that trust, and that starts with helping you understand our privacy practices. Our Privacy Principles set the foundation for how we approach privacy at Browns.

We do the right thing with data.

Responsible data management is a prerequisite for continuous innovation. We maintain the value of personal data for Browns and our users by handling data as users expect, keeping it accurate and complete, and properly destroying it when it is no longer needed. This improves our products, earns and keeps our users’ trust, and differentiates us in the market.

We build privacy into our products from start to finish.

Privacy is an important component for building world-class products and services, from inception to rollout and beyond. Performing privacy reviews on new and changed products, technologies, and services makes sure they fulfill users’ expectations and forms the bedrock of an exceptional customer experience. This is called “privacy-by-design.”

We are transparent about our data practices.

We are forthright about the personal data we collect and how we’re using and sharing it. We do what we say.

We safeguard personal data.

We provide reasonable and appropriate safeguards to prevent loss, and unauthorized use or disclosure, of personal data.

We collect only what we need.

We have a specific objective in mind when collecting, using, or handling personal data that is consistent with our objectives and values. We collect and use only the amount of personal data we need for approved and lawful purposes.


Personal data is information, or a combination of pieces of information that could reasonably allow you to be identified. We collect personal data from a variety of sources, including from you directly (e.g., when you contact us), information we generate about you in the course of our relationship with you.

We may also collect certain personal data about you as required by law, or as a consequence of our contractual relationship. Failure to provide this information may prevent or delay the fulfilment of these obligations. We will inform you at the time when your information is collected whether certain data is compulsory and the consequences of the failure to provide such data.

We may collect the following categories of personal data from and about you:

Personal details (e.g., age range, gender, etc.);

Contact details (e.g., phone number, email address);

Authentication and identification information (e.g., user identification number, username, image);

Transactional information (e.g., information relating to any of your requests, queries, or complaints);

Information we collect automatically from you including internet or other electronic network activity information, such as the data we receive when you interact with our app (e.g., your search history, log data, or actions you take within the app) or information about your device (e.g., your device version, operating system, system language and regions, and identification number), and the information about the other apps you have installed;

subject to requirements under applicable law, coarse geolocation data, such as location information we receive about you (e.g., based on your IP address, Wi-Fi SSID, etc.); and


You have certain rights regarding the personal data we hold about you, subject to local law. These may include the following rights:

access – request a copy of your data and information relating to how it is processed;

rectify – request any inaccuracies in the data we hold about you be corrected;

erase – request that we erase your data from our records;

restrict – request that your data is no longer processed by us to the full extent set out in this Notice;

object – object to certain ways that we process your data;

transfer – request that your data be shared with a third party;

lodge a complaint – you may be entitled to lodge a complaint with your local data protection authority.

We also encourage you to contact us to update or correct your information if it changes or if the personal data we hold about you is inaccurate. Please note that we may require additional information from you in order to honour your requests.

If you are one of our business partners, make sure to also check out our Privacy Statement for Business Partners to understand how personal data is further processed as part of the business relationship.

We might amend the Privacy Statement from time to time, so we recommend you visit this page occasionally to make sure you know where you stand. If we make any updates to the Privacy Statement that will impact you significantly, we’ll notify you about the changes before any new activities begin.