FAQs

Frequently Asked Questions

Q. What is Browns e CARE?
A.

Browns e CARE is your comprehensive solution for all your product-related needs. Whether you want to check your warranty status, find nearby service agents, or explore information about our wide range of products, Browns e CARE has you covered.

Q. How can I check my product's warranty?
A.

You can easily check your product's warranty status and details using one of the following options: by scanning the product's QR code, entering your mobile number, or sending an SMS.

Q. How do I locate nearby service agents?
A.

You can easily locate nearby service agents by providing your city name, landmark or street name in Service Centers/Find a Dealer option.

Q. Can I get information about your products and services on Browns e CARE?
A.

Yes, Browns e CARE provides comprehensive information about our wide range of products and services. Explore details, specifications, and more to make informed choices.

Q.Can I activate a product warranty?
A.

Product warranties can be activated by only our authorized dealers.

Q. How can I activate a warranty?
A.

To activate a warranty, our authorized dealers can log in to our website using their registered phone numbers. Once logged in, dealers can provide the product's QR code and any required information for warranty activation.

Q. Can I access Browns e CARE from any location?
A.

Yes, Browns e CARE is designed for remote access from any location. As long as you have an internet connection, you can conveniently access our platform to check warranty details and more.

Q. Is Browns e CARE available 24/7?
A.

Absolutely! Browns e CARE is accessible 24 hours a day, 7 days a week. You have the flexibility to use it at any time that suits your schedule.

Q. How can I check my product's warranty terms?
A.

Checking your product's warranty terms is easy on Browns e CARE. Simply navigate to the warranty section to verify and understand the terms associated with your product.

Q. Can I find maintenance tips on Browns e CARE?
A.

Yes, Browns e CARE provides valuable maintenance tips to help you take care of your products. Proper maintenance can extend the life of your items and ensure their optimal performance.

Q. What should I do if my warranty card is missing?
A.

If you've misplaced your warranty card, Browns e CARE offers several convenient options to assist you in resolving this situation. You can either provide your Mobile Number, send an SMS, or enter your NIC (National Identity Card) details to verify and access your warranty information.